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Contact Center Trends 2023: Enhancing Customer Experience in the Digital Era

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The Key to Insurance Success: Adopting Business Process Management (BPM)

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Simplifying and Streamlining Business Processes using BPM in 2023

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Crafting Perfect CX with Personalization in AI Contact Centers
Review of Generative AI Use Cases in the Contact Center
Boost Contact Center Value with Conversational AI for Customer Service
8 AI-Powered Contact Center Automation Trends for 2023
Contact Center Trends 2023: Enhancing Customer Experience in the Digital Era

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Dheeraj Agarwal (Raj)

CEO & Co-founder

Dheerajj Agarwaal, stands as the visionary architect of our journey, infusing innovation into every step. He has redefined traditional approaches with unwavering determination and strategic insights, he has redefined traditional approaches, yielding exceptional outcomes. Bringing over two decades of expertise as the CEO, Dheerajj’s realm encompasses process optimization, automation, and amplified growth strategies. His visionary outlook foresees prosperity kindled by precision, where attention sparks expansion. Dheerajj’s insights have reimagined business dynamics, propelling him as a force in process automation and business evolution.

Profile Highlights

MBA from Boston University.
Over 25 years’ expertise in optimizing processes and driving growth.
Distinguished role at the US-India Business Council, fostering international trade.
Proficiency across real estate, hospitality, finance, and investment banking.
Pioneering transformative solutions in AI, ML, Process Automation, Demand Generation, and Data-driven services.
A recognized leader in RPA, customer acquisition, and customer support across diverse business scales.
Architect of innovative solutions challenging convention.
Art of Living Teacher