Overview
The featured company aims to help Canadian homeowners achieve their net-zero sustainability commitments by offering affordable eco-friendly smart home solutions. Guided by values of sustainability, compassion, courage, conservation, quality, and affordability, the company seeks to make a positive impact while giving back to the communities they serve.
Challenges
The company faced several challenges that were impacting their business negatively:
- Appointment advisors failing to visit after bookings.
- Advisors fail to provide clear notes regarding booked leads, leading to confusion.
- Customers disputing the booking of certain leads.
- Lack of clear explanation or understanding of the process.
- Limited availability of lighting or power at customer residences for device demonstrations.
- Decision-makers are unavailable during advisor visits.
